Customer Service Officer

Posted 19 August 2024
Location Victoria
Job type Permanent
DisciplineBusiness Support
Reference3818833

Job description

Our client is a leader across the construction space with over 40 years in the industry, they are currently in their next cycle of growth and seeking to appoint a passionate Customer Service Representative for their team!
  
Duties will include but not limited to:
  • Promote and maintain a high level of customer service through calls and emails
  • Work with internal team to facilitate efficient hire operations
  • Promptly attend to all customer and supplier enquiries
  • Generate hire contracts and purchase orders
  • Accurately process orders 
  • Develop and maintain high levels of product knowledge
  • Support sales, marketing, and business development teams
To be successful in this role you must have:
  • Exceptional customer service skills and well organised administration skills
  • 2+ years customer service across construction, scheduling or equipment hire is desired
  • High level of administration and computer literacy
  • Clear communication with a professional phone manner
  • Team player and be self-motivated
  • Multi-tasking in a high-volume environment
  • Experience in using CRM or ERP system
  • Monday to Friday ( 8.30am - 5pm)
  • Salary ranges from $70-80K + super (depending on experience)
To be successful in this role you must have:
  • Competitive Salary Package (
  • Ongoing training and support
  • Complete on-boarding schedule
  • Supportive and inclusive team culture
  • Continuous career growth

Please send your CV to Jade Melia or reach out for a confidential discussion to learn more!