Your key responsibilities will include:

• Managing a portfolio of superannuation claims including Total and Permanent Disability (TPD), Income Protection (IP), Death, Terminal Illness (TI), Family Law and Early Release
• Lodging claims with insurers, tracking progress, and ensuring timely resolution
• Assessing Death and Terminal Illness claims, including performing claim staking where needed
• Liaising proactively with insurers, medical providers, solicitors, members, and beneficiaries
• Reviewing and challenging insurer decisions when required, especially in declined cases
• Preparing well-documented trustee recommendations for claims decisions
• Providing clear, compassionate communication and support to members throughout their claims journey
• Assisting with complaints or escalations related to insurance or claims decisions

Experience

• Minimum 2 years' experience in life insurance claims, ideally within a customer-focused superannuation environment
• A strong commitment to delivering outstanding customer service, with a proactive and solutions-oriented approach
• The ability to work independently while also contributing to a collaborative, team-driven culture
• Strong attention to detail and problem-solving skills
• Excellent communication and stakeholder management skills

For immediate consideration, please submit your resume via the 'Apply Now' link below. Alternatively, you can call Rachel Boeg at 0419 672 420 for a confidential discussion regarding the position.